Frequently Asked Questions
What does Zenbela sell?
Zenbela is an online fashion store offering clothing, apparel and fashion-related products.
Where does Zenbela ship?
We currently ship to the United States only.
Is shipping free?
Yes. We offer free shipping throughout the United States.
How long does order processing take?
Orders generally require 1–2 business days to process.
How long does delivery take?
Estimated delivery is 3–7 business days after processing.
The estimated total timeframe is approximately 4–9 business days from order placement.
Do you offer returns?
Yes. Eligible purchases can be returned within 30 days of delivery.
Returns are free for eligible orders.
What condition must clothing be in for a return?
Fashion items should generally be unworn, unwashed and in their original condition, with tags attached where applicable.
How long do refunds take?
Refund processing may take up to 14 days after the returned item has been received and inspected.
The time for the refund to appear may also depend on your payment provider.
Can I exchange an item for another size?
If you need a different size, contact our support team before returning your item.
Exchange availability depends on product and size availability.
Can I cancel my order?
Contact us as quickly as possible if you need to cancel an order.
We cannot guarantee cancellation once an order has entered processing or been dispatched.
How can I contact Zenbela?
Email: support@zenbela.shop
Phone: +1 (315) 555-0147
Live Chat: Available 24/7
Where is Zenbela located?
Zenbela
47 West St
Ilion, NY 13357
United States
Zenbela — Discover Your Style.