Order Cancellation Policy

At Zenbela, we understand that sometimes you may need to change or cancel an order.

Cancellation Before Processing

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel your order before it enters processing or shipment.

Email: support@zenbela.shop

Please include your order number and clearly state that you would like to cancel the order.

Once an order has entered processing, cancellation may no longer be possible.

If your order has already been dispatched, you may need to use our Returns & Refund Policy instead.

If your cancellation is successfully approved before shipment, the applicable refund will be issued to the original payment method.

Refund processing may take up to 14 days.

The time required for the refund to appear may depend on your payment provider.

If you entered an incorrect size, color, product or shipping address, contact us immediately.

We will try to make corrections before your order is processed or dispatched, but changes cannot always be guaranteed.

Email: support@zenbela.shop
Phone: +1 (315) 555-0147
Live Chat: Available 24/7

Zenbela
47 West St
Ilion, NY 13357
United States