Refund policy

Returns & Refund Policy

At Zenbela, we want you to feel confident when shopping with us.

If you are not satisfied with your purchase, eligible items may be returned within 30 days of delivery.

30-Day Returns

You may request a return within 30 days of receiving your order.

For fashion items, products should generally be:

  • Unworn

  • Unwashed

  • In their original condition

  • Free from stains, damage, odors or signs of use

  • Returned with original tags and packaging where applicable

Items that have been worn, washed, altered or damaged may not qualify for a refund.

How to Request a Return

Before sending an item back, please contact our customer support team.

Email: support@zenbela.shop

Please provide:

  • Order number

  • Product name

  • Reason for the return

  • Photos when relevant

Our support team will provide the appropriate return instructions.

Please do not send a return to our business address unless our support team specifically instructs you to do so.

Free Returns

Eligible returns qualify for free return shipping.

Refunds

Once the returned item has been received and inspected, we will process the applicable refund.

Refund processing may take up to:

14 days

After the refund has been issued, the time required for the funds to appear in your original payment method may vary depending on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Please provide your order number and photographs showing the issue where appropriate.

We will review the situation and work with you toward an appropriate resolution.

Exchanges

If you need a different size or would like to exchange an item, please contact our support team before returning the product.

Exchange availability may depend on product and size availability.

Contact Us

Email: support@zenbela.shop
Phone: +1 (315) 555-0147
Live Chat: Available 24/7

Zenbela
47 West St
Ilion, NY 13357
United States

© 2026 Zenbela. All rights reserved.